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Help Track a PackageUpdated 2 months ago
There are three ways to track your shipments. The first two are in the tracking email that you receive once your package has shipped. When you receive this email you will see a WeShipExpress tracking number and a “View your order” button (circled in red below). Please note, you do not need to use the Shop App to track your packages, you can track everything through our system.
If you click on the View your order button you will be taken to a screen that shows your order, click on the WSE Tracking number to track your order.
When you click this tracking number, it will take you to the WSE CloudeSuite Tracking page. You will also come to this page if you click on the WeShipTracking Number in your tracking email. The tracking page will give you information regarding the status of your shipment. This page will also allow you to track your shipment directly with the carrier. Some carrier tracking numbers may not be available. Please reach out directly to our customer service team at [email protected] for additional assistance.
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You can also track your orders by logging into your account and tracking through a specific order. When you log into your account you will see your order history. Click on the order you are looking for, if the status says “fulfilled” you will be able to track this order.
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Once you click on the order you wish to track you will see the tracking number listed below each item. When you click on this tracking number it will take you to the same WSE CloudeSuite Tracking page shown above.
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If you live in a region that has delivery service for UPS or FedEx, we recommend signing up for their free account services (they have paid services too that offer additional features and benefits). These services will allow you to more easily track shipments coming from these carriers.
UPS MyChoice Account
FedEx Delivery Manager