What do I do if my package was delivered damaged?Updated 2 months ago

Please submit a an email to the customer service team ([email protected]) right away if an order was delivered damaged or you have not received your order because the tracking information has been updated stating the order has been damaged. We will do our best to replace damaged items or refund you if needed! For Subject, select "Shipping Damaged".

We will file a claim with the carrier on your behalf. If possible we greatly appreciate that you send our customer service team photos of the damaged shipment, as it helps with the claim process. Listed below are some examples of helpful photos: 

• Photo 1: A photo of the damaged item(s) or shipment.
• Photo 2: A photo showing the damaged merchandise, inside the original box, with all of the original cushioning (the picture should show the placement of the merchandise and packaging inside the box).
• Photo 3: A photo of the packaging material used inside the box (e.g. bubble wrap, Styrofoam peanuts, cardboard dividers, etc.).
• Photo 4: A close-up photo of the box manufacturer’s certificate (BMC), if available. The BMC is a round stamp that details either the bursting strength of the box or the edge crush rating of the box. The BMC is generally found on a bottom flap on the outside of a corrugated cardboard box.
• Photo 5: Dimensions of the box including the package height, length, and width provided in the body of the email.